1xp's Privacy Policy — Your data is safe with us

When you create an account or use the 1xp site, we receive certain information. We collect this data consciously and only gather what is necessary to provide our services — nothing more.

Under 1xp's Privacy Policy, the data we collect falls into three categories: information you provide directly, information collected automatically as you use the site, and information received from third parties.

1xp has a clear reason for every use of your data. We never use your information for vague or unjustified purposes. Below is a breakdown of what data is used for and why.

• Account creation and management — login, password reset, profile updates.
• Payment processing — to complete deposits and withdrawals and verify transactions.
• Fraud prevention — to detect multiple accounts, fraudulent activity, or suspicious behavior.
• Legal compliance — to fulfil KYC, AML, and other regulatory obligations.
• Customer support — to resolve your issues quickly and accurately.
• Service improvement — analyzing data to enhance the user experience.
• Relevant notifications — to inform you of new offers, bonuses, or important updates.
• Responsible Gaming — monitoring your gaming patterns to provide timely alerts.

Your data is not used for any purpose beyond those stated above. To opt out of marketing communications, go to your account settings or contact our support team.

1xp never sells your personal data. In limited circumstances, certain information may be shared with trusted partners — the reasons and boundaries for each case are clearly set out below.

• Payment processors: Necessary information is shared with Mobile Banking, Nagad, or other payment gateways to process transactions.
• KYC verification services: Data is shared under contract with licensed third parties for identity verification purposes.
• Legal authorities: We are required to disclose information to government authorities when presented with a court order or in the context of a legal investigation.
• Fraud prevention: Limited data sharing with specialist partners for fraud detection and prevention.
• Technology providers: Cloud hosting and cybersecurity services are bound by strict confidentiality agreements.

1xp uses cookies on its website. Cookies are small text files stored in your browser that help the site function more effectively. As part of our privacy commitment, 1xp is transparent about how cookies are used.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

1xp does not retain your data longer than necessary. Each category of information is governed by a defined retention policy, set in accordance with legal requirements and operational needs.

• All data is retained for the duration of the active account.
• Financial transaction records are retained for 5 years after account closure, in compliance with AML regulations.
• KYC documents are retained for 3 years after account closure.
• Gaming logs and activity history are retained for 2 years.
• Support tickets and communication records are kept for up to 2 years.
• Cookies and technical logs are retained for a maximum of 90 days.

Once the retention period expires, data is permanently deleted or anonymized so you can no longer be identified.

You have several privacy rights on the 1xp platform. We believe you should have full control over your own data. Each of the rights listed below can be exercised at any time.

To exercise any of these rights, email our support team. We will typically respond to your request within 30 days.

1xp applies industry-leading security standards to protect your data, with safeguards in place at both the technical and organizational level. Keeping your data secure is a core part of 1xp's privacy commitment.

• 256-bit TLS/SSL encryption — applied to all data transmissions.
• AES-256 encryption — applied to sensitive data stored in our databases.
• Two-factor authentication (2FA) — an extra layer of security for account access.
• Regular penetration testing — conducted by third-party security experts.
• 24/7 security monitoring — to detect unusual activity in real time.
• Firewall and DDoS protection — to defend against external attacks.
• Staff security training — regular sessions to reduce the risk of human error.

1xp is strictly for users aged 18 and above. We do not knowingly collect data from minors. If a minor has accidentally created an account, that account and all associated data will be deleted immediately.

Age verification is a mandatory step in the 1xp registration process. Accounts are not activated until age is confirmed through the KYC process. If a parent or guardian believes their child has registered on this platform, please contact our support team immediately.

The 1xp platform uses certain third-party services — such as payment gateways and analytics tools. These services have their own privacy policies and operate outside of 1xp's control.

• Payment providers handle your data in accordance with their own policies.
• Analytics tools collect usage data but do not identify you personally.
• Game software providers can only view game result data.

We recommend reading the privacy policy of any third-party service before using it.

1xp may update this Privacy Policy at any time. For significant changes, we will notify you by email or through an on-site notice. The date of the latest update is shown at the top of this page.

• Minor changes will be made with a notice posted on the site.
• 30 days' notice will be given before any major changes.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• Archives of previous versions are kept on file with support.

For any questions, complaints, or requests regarding this Privacy Policy, please contact our data protection team. We will respond within 30 days.

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